Contact
There is no chat widget and no ticket maze. Write us. We read the inbox.
We usually reply within one or two business days. Weekends are slower. If you have not heard back after three business days, send once more with the original subject line so it is easy to find.
What to include so we can help
- The email address on the account
- What you were trying to do, and what happened instead
- The directory name or public URL, if the issue is about a collection
- Approximate time and your browser, if something looks broken
Privacy, deletion, and GDPR
Use the same address from the account you want changed. Say whether you want a copy of your data, a correction, or deletion. We handle these as described in the Privacy Policy and GDPR pages.
Reporting public content
Prefer the report control on the public page when you can. If that is not possible, email the public URL and a short reason. We can hide a directory from public view while we review. See the Acceptable Use Policy for what we remove.
Billing
Paid plans are billed through Stripe. Include the email on the subscription if a charge looks wrong or you need help canceling. You can also manage the plan from the Upgrade screen while signed in.